A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
Systems that recommend items to a group of two or more users raise a number of challenging issues that are so far only partly understood. This paper identifies four of these issue...
This work presents a systematic approach to knowledge acquisition within the domain analysis context, which grants a well defined process for eliciting and representing domain info...
Query length in best-match information retrieval (IR) systems is well known to be positively related to effectiveness in the IR task, when measured in experimental, non-interactiv...
Nicholas J. Belkin, Diane Kelly, G. Kim, Ja-Young ...
Reputation mechanisms have become an important component of electronic markets, helping to build trust and elicit cooperation among loosely connected and geographically dispersed ...