The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are p...
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
A message flow is a sequence of messages sent among processors during the execution of a protocol, usually illustrated with something like a message sequence chart. Protocol design...
Novices find it difficult to understand and use compiler error messages. It is useful to refine this observation and study the effect of different message styles on how well and q...
Interviews are a cornerstone of human-computer interaction research. As a research method, they can both be deeply valuable and distinctly challenging. Pragmatic challenges of int...
Amy Voida, Elizabeth D. Mynatt, Thomas Erickson, W...