260 search results - page 19 / 52 » Methodology for customer relationship management |
SAC
2004
ACM
14 years 2 months ago
2004
ACM
Web applications have become complex and crucial for many firms, especially when combined with areas such as CRM (Customer Relationship Management) and BPR (Business Process Reen...
METRICS
2005
IEEE
14 years 2 months ago
2005
IEEE
This paper investigates commonalities and differences between Agile and Documentation-driven approaches in managing uncertainty in requirement gathering. The research method is a ...
ECIS
2004
13 years 10 months ago
2004
The implementation of technology and, in particular, eCommerce technologies has had unforeseen consequences for the relationship between managers and employees. To be able to oper...
ICDIM
2007
IEEE
14 years 3 months ago
2007
IEEE
Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
ICSE
2008
IEEE-ACM
14 years 9 months ago
2008
IEEE-ACM
We investigate relationships among software quality measures commonly used to assess the value of a technology, and several aspects of customer perceived quality measured by Inter...