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» Methodology for customer relationship management
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COOPIS
1997
IEEE
14 years 1 months ago
Cooperative View Mechanisms in Distributed Multiuser Hypermedia Environments
Distributed multiuser hypermedia environments provide not only information sharing mechanisms but also user collaboration/ communication facilities. The provision of integrated vi...
Shin'ichi Konomi, Yusuke Yokota, Kazuhiro Sakata, ...
CHI
2002
ACM
14 years 9 months ago
What makes people trust online gambling sites?
A validated model of trust was used as a framework for an empirical study to identify on- and offline factors that influence gamblers' perception of an online casino's t...
Bhiru Shelat, Florian N. Egger
ISESE
2003
IEEE
14 years 2 months ago
Analogy Based Prediction of Work Item Flow in Software Projects: a Case Study
A software development project coordinates work by using work items that represent customer, tester, and developer found defects, enhancements, and new features. We set out to fac...
Audris Mockus
ECIS
2004
13 years 10 months ago
Measuring CRM performance: an exploratory case
Customer relationship management (CRM) is a business philosophy that has emerged and gained prominence in the field of IS in recent years. Organisations have begun to realise that...
Philip O'Reilly, Sean Dunne
GCC
2003
Springer
14 years 2 months ago
GHIRS: Integration of Hotel Management Systems by Web Services
Nowadays web services technology is widely used to integrate heterogeneous systems and develop new applications. In this paper, an application of integration of hotel management sy...
Yang Xiang, Wanlei Zhou, Morshed U. Chowdhury