260 search results - page 21 / 52 » Methodology for customer relationship management |
ICSEA
2009
IEEE
13 years 6 months ago
2009
IEEE
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
CCE
2007
13 years 10 months ago
2007
: This paper presents a practitioners’ report on supporting shared understanding within distributed development teams. Our software domain focuses on Enterprise development in th...
ACMICEC
2006
ACM
14 years 2 months ago
2006
ACM
In this paper we have introduced a methodology to rank the available products in the Internet market. These rankings are based on the customers’ own preferences and also on the ...
DSS
2006
13 years 9 months ago
2006
This study investigates how customers perceive and adopt Internet Banking (IB) in Hong Kong. We developed a theoretical model based on the Technology Acceptance Model (TAM) with a...
JTAER
2007
13 years 8 months ago
2007
This article critically appraises business model challenges in implementing remote management functionalities. Remote management is believed to create new service opportunities an...