260 search results - page 29 / 52 » Methodology for customer relationship management |
NORDICHI
2004
ACM
14 years 2 months ago
2004
ACM
Systems development is replete with projects that represent substantial resource investments but result in systems that fail to meet users’ needs. Evidence-based development is ...
NOMS
1998
IEEE
14 years 1 months ago
1998
IEEE
Network Management Forum (NMF) has defined a set of basic business processes dealing with major TMN service management functions such as performance management, fault management, b...
APSEC
2004
IEEE
14 years 22 days ago
2004
IEEE
Recently, agile software development methods are popular because software should be developed in a short period. However, conventional project management techniques are often not ...
WECWIS
2003
IEEE
14 years 2 months ago
2003
IEEE
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
IQ
1996
13 years 10 months ago
1996
There is a consistent gap between users expectations regarding Information Quality (IQ) and the perceived quality of the information they are using. An explicit approach to IQ is ...