Systems development is replete with projects that represent substantial resource investments but result in systems that fail to meet users’ needs. Evidence-based development is ...
Network Management Forum (NMF) has defined a set of basic business processes dealing with major TMN service management functions such as performance management, fault management, b...
Recently, agile software development methods are popular because software should be developed in a short period. However, conventional project management techniques are often not ...
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
There is a consistent gap between users expectations regarding Information Quality (IQ) and the perceived quality of the information they are using. An explicit approach to IQ is ...