: This paper reviews two walkthrough methods for the web design practitioner to assess their web-based systems. Their relative advantages and weaknesses, and suggestions for web ev...
We carried out eight assessments of usability engineering processes in four industrial companies, for the purpose of providing a basis for process improvement. The research method...
There are still no established methods for the evaluation of browsing and exploratory search tools. In the (multimedia) information retrieval community evaluations following the C...
Abstract information refers to information that a user can’t directly obtain just by visualizing the spatial information of objects in a 3D virtual environment (3DVE). This thesi...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...