We present and discuss the important business problem of estimating the effect of retention efforts on the Lifetime Value of a customer in the Telecommunications industry. We disc...
Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vat...
The goal of process mining is to discover process models from event logs. However, for processes that are not well structured and have a lot of diverse behavior, existing process m...
One of the aims of process mining is to retrieve a process model from a given event log. However, current techniques have problems when mining processes that contain non-trivial co...
Ana Karla A. de Medeiros, A. J. M. M. Weijters, Wi...
Under the umbrella of buzzwords such as “Business Activity Monitoring” (BAM) and “Business Process Intelligence” (BPI) both academic (e.g., EMiT, Little Thumb, InWoLvE, Pro...
Boudewijn F. van Dongen, Ana Karla A. de Medeiros,...
Mining software engineering data has emerged as a successful research direction over the past decade. In this position paper, we advocate Software Intelligence (SI) as the future ...