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KDD
2002
ACM
122views Data Mining» more  KDD 2002»
14 years 8 months ago
Customer lifetime value modeling and its use for customer retention planning
We present and discuss the important business problem of estimating the effect of retention efforts on the Lifetime Value of a customer in the Telecommunications industry. We disc...
Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vat...
BPM
2009
Springer
175views Business» more  BPM 2009»
14 years 2 months ago
Understanding Spaghetti Models with Sequence Clustering for ProM
The goal of process mining is to discover process models from event logs. However, for processes that are not well structured and have a lot of diverse behavior, existing process m...
Gabriel M. Veiga, Diogo R. Ferreira
BPM
2005
Springer
126views Business» more  BPM 2005»
14 years 1 months ago
Genetic Process Mining: A Basic Approach and Its Challenges
One of the aims of process mining is to retrieve a process model from a given event log. However, current techniques have problems when mining processes that contain non-trivial co...
Ana Karla A. de Medeiros, A. J. M. M. Weijters, Wi...
APN
2005
Springer
14 years 1 months ago
The ProM Framework: A New Era in Process Mining Tool Support
Under the umbrella of buzzwords such as “Business Activity Monitoring” (BAM) and “Business Process Intelligence” (BPI) both academic (e.g., EMiT, Little Thumb, InWoLvE, Pro...
Boudewijn F. van Dongen, Ana Karla A. de Medeiros,...
SIGSOFT
2010
ACM
13 years 5 months ago
Software intelligence: the future of mining software engineering data
Mining software engineering data has emerged as a successful research direction over the past decade. In this position paper, we advocate Software Intelligence (SI) as the future ...
Ahmed E. Hassan, Tao Xie