Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Data mining mechanisms have widely been applied in various businesses and manufacturing companies across many industry sectors. Sharing data or sharing mined rules has become a tr...
Scale is often an issue with understanding and making sense of large social networks. Here we investigate methods for pruning social networks by determining the most relevant rela...
Data mining has been an area of increasing interests during recent years. The association rule discovery problem in particular has been widely studied. However, there are still so...
In several organizations, it has become increasingly popular to document and log the steps that makeup a typical business process. In some situations, a normative workflow model o...