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BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 7 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
AEI
2007
91views more  AEI 2007»
13 years 7 months ago
MICF: An effective sanitization algorithm for hiding sensitive patterns on data mining
Data mining mechanisms have widely been applied in various businesses and manufacturing companies across many industry sectors. Sharing data or sharing mined rules has become a tr...
Yu-Chiang Li, Jieh-Shan Yeh, Chin-Chen Chang
ICDM
2005
IEEE
177views Data Mining» more  ICDM 2005»
14 years 1 months ago
Pruning Social Networks Using Structural Properties and Descriptive Attributes
Scale is often an issue with understanding and making sense of large social networks. Here we investigate methods for pruning social networks by determining the most relevant rela...
Lisa Singh, Lise Getoor, Louis Licamele
ICDE
2001
IEEE
141views Database» more  ICDE 2001»
14 years 9 months ago
TAR: Temporal Association Rules on Evolving Numerical Attributes
Data mining has been an area of increasing interests during recent years. The association rule discovery problem in particular has been widely studied. However, there are still so...
Wei Wang 0010, Jiong Yang, Richard R. Muntz
KDD
2005
ACM
86views Data Mining» more  KDD 2005»
14 years 8 months ago
Probabilistic workflow mining
In several organizations, it has become increasingly popular to document and log the steps that makeup a typical business process. In some situations, a normative workflow model o...
Ricardo Silva, Jiji Zhang, James G. Shanahan