Crew scheduling problems at the planning level are typically solved in two steps: first, creating working patterns, and then assigning these to individual crew. The first step is ...
Long-term service agreements (LTSA) for the maintenance of capital-intensive equipment such as gas turbines and aircraft engines are gaining wide acceptance. A typical LTSA contra...
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
Quality of service (QoS) mechanisms allowing users to request for turn-around time guarantees for their jobs have recently generated much interest. In our previous work we had des...
Mohammad Islam, Pavan Balaji, Gerald Sabin, P. Sad...
In the recent years several research efforts have focused on the concept of time granularity and its applications. A first stream of research investigated the mathematical model...
Claudio Bettini, Sergio Mascetti, Xiaoyang Sean Wa...