IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Blogs, often treated as the equivalence of online personal diaries, have become one of the fastest growing types of Web-based media. Everyone is free to express their opinions and...
Keyword indices, topic directories, and link-based rankings are used to search and structure the rapidly growing Web today. Surprisingly little use is made of years of browsing ex...
Location prediction using mobile phone traces has attracted increasing attention. Owing to the irregular user mobility patterns, it still remains challenging to predict user locat...
Daqiang Zhang, Athanasios V. Vasilakos, Haoyi Xion...
Activity in social media such as blogs, micro-blogs, social networks, etc is manifested via interaction that involves text, images, links and other information items. Naturally, s...