Knowing the reputations of your own and/or competitors' products is important for marketing and customer relationship management. It is, however, very costly to collect and a...
Opinion mining has become recently a major research topic. A wide range of techniques have been proposed to enable opinion-oriented information seeking systems. However, little is...
The status updates posted to social networks, such as Twitter and Facebook, contain a myriad of information about what people are doing and watching. During events, such as sports...
This paper presents a two-stage approach to summarizing multiple contrastive viewpoints in opinionated text. In the first stage, we use an unsupervised probabilistic approach to m...
Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and mor...