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WSC
2007
15 years 5 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
IMC
2004
ACM
15 years 8 months ago
An analysis of live streaming workloads on the internet
In this paper, we study the live streaming workload from a large content delivery network. Our data, collected over a 3 month period, contains over 70 million requests for 5,000 d...
Kunwadee Sripanidkulchai, Bruce M. Maggs, Hui Zhan...
CANDC
2009
ACM
15 years 25 days ago
A tale of two online communities: fostering collaboration and creativity in scientists and children
There has been much recent interest in the development of tools to foster remote collaboration and shared creative work. An open question is: what are the guidelines for this proc...
Cecilia R. Aragon, Sarah S. Poon, Andrés Mo...
ACNS
2006
Springer
87views Cryptology» more  ACNS 2006»
15 years 6 months ago
Effect of Malicious Synchronization
Abstract. We study the impact of malicious synchronization on computer systems that serve customers periodically. Systems supporting automatic periodic updates are common in web se...
Mun Choon Chan, Ee-Chien Chang, Liming Lu, Peng So...
135
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ECOOP
2004
Springer
15 years 8 months ago
Evolvable Pattern Implementations Need Generic Aspects
Design patterns are a standard means to create large software systems. However, with standard object-oriented techniques, typical implementations of such patterns are not themselv...
Günter Kniesel, Tobias Rho, Stefan Hanenberg