The growing percentage of elderly population imposes an urgent need to develop new approaches to care provision. Integration of a number of technologies such as multi-agent systems...
In this paper we report an ethnographic study of workarounds--informal temporary practices for handling exceptions to normal workflow--in a hospital environment. Workarounds are a...
Marina Kobayashi, Susan R. Fussell, Yan Xiao, F. J...
In this article we examine the integration of communities of practice supported by a wiki into work processes. Linear structures are often inappropriate for the execution of knowl...
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
We have designed two sets of communication tools to enable telepresence in groups who work in different locations. Afterwards we evaluated the tools. Studie (A), in the first grou...