Although software mass customization offers the potential for order-of-magnitude improvements in software engineering performance, the up-front cost, level of effort, assumed risk,...
Consumers seek for trusted advice during buying decision. Brand owners and retailers invest large sums in marketing and market research, trying hard to find out what customers real...
Mobility, context-awareness and payment combined provide a customer with a completely new setting of consuming services at any time and any place. We introduce SmartRestaurant ser...
This paper describes characteristics of information and service design by exploring the needs and motivations of tourists. Tourists are expected to be important and demanding user...
Developing product software is getting increasing attention from both academics and practitioners. Organizations are recognizing the benefits and importance of developing a product...
Peter Artz, Inge van de Weerd, Sjaak Brinkkemper, ...