Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is o...
Stephan Busemann, Sven Schmeier, Roman Georg Arens
Abstract. Motivated by previously identified user perceptual tolerance to varying multimedia Quality of Service (QoS), this paper shows that the Business to Customer (B2C) user ex...
For applications that involve rapidly changing textual data and also require traditional DBMS capabilities, current systems are unsatisfactory. In this paper, we describe a hybrid...
The banking industry regularly mounts campaigns to improve customer value by offering new products to existing customers. In recent years this approach has gained significant mome...
Product software is constantly evolving through extensions, maintenance, changing requirements, changes in configuration settings, and changing licensing information. Managing ev...