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ANLP
2000
112views more  ANLP 2000»
14 years 10 days ago
Message Classification in the Call Center
Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is o...
Stephan Busemann, Sven Schmeier, Roman Georg Arens
CAISE
2003
Springer
14 years 4 months ago
M-Commerce Perceptual Quality of Service
Abstract. Motivated by previously identified user perceptual tolerance to varying multimedia Quality of Service (QoS), this paper shows that the Business to Customer (B2C) user ex...
Marios C. Angelides, Gheorghita Ghinea
ICDE
2003
IEEE
101views Database» more  ICDE 2003»
15 years 10 days ago
The QUIQ Engine: A Hybrid IR DB System
For applications that involve rapidly changing textual data and also require traditional DBMS capabilities, current systems are unsatisfactory. In this paper, we describe a hybrid...
Navin Kabra, Raghu Ramakrishnan, Vuk Ercegovac
KDD
2002
ACM
166views Data Mining» more  KDD 2002»
14 years 11 months ago
Exploiting response models: optimizing cross-sell and up-sell opportunities in banking
The banking industry regularly mounts campaigns to improve customer value by offering new products to existing customers. In recent years this approach has gained significant mome...
Andrew Storey, Marc-David Cohen
CSMR
2005
IEEE
14 years 4 months ago
A Process Model and Typology for Software Product Updaters
Product software is constantly evolving through extensions, maintenance, changing requirements, changes in configuration settings, and changing licensing information. Managing ev...
Slinger Jansen, Gerco Ballintijn, Sjaak Brinkkempe...