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ICNP
2000
IEEE
14 years 2 months ago
A Scalable Monitoring Approach for Service Level Agreements Validation
In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
Mun Choon Chan, Yow-Jian Lin, Xin Wang
IM
2003
13 years 11 months ago
Performance Management for Cluster Based Web Services
: We present an architecture and prototype implementation of a performance management system for cluster-based web services. The system supports multiple classes of web services tr...
Ronald M. Levy, Jay Nagarajarao, Giovanni Pacifici...
WSC
2007
13 years 12 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
DSOM
2006
Springer
14 years 1 months ago
Ontology-Based Policy Refinement Using SWRL Rules for Management Information Definitions in OWL
Abstract. The goal of ontology-based management is to improve the manageability of network resources through the application of formal ontologies. Prior research work has studied t...
Antonio Guerrero, Víctor A. Villagrá...
ECUMN
2004
Springer
14 years 1 months ago
UMTS-WLAN Service Integration at Core Network Level
The integration of wireless LANs (WLANs) and 3G systems performed at core network level requires very little modifications to the current 3GPP architecture and provides a large set...
Paulo Pinto, Luis Bernardo, Pedro Sobral