In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
: We present an architecture and prototype implementation of a performance management system for cluster-based web services. The system supports multiple classes of web services tr...
Ronald M. Levy, Jay Nagarajarao, Giovanni Pacifici...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Abstract. The goal of ontology-based management is to improve the manageability of network resources through the application of formal ontologies. Prior research work has studied t...
The integration of wireless LANs (WLANs) and 3G systems performed at core network level requires very little modifications to the current 3GPP architecture and provides a large set...