Service-oriented architecture (SOA) is a relatively new approach to software system development. It divides system functionality to independent, loosely coupled, interoperable ser...
Alexander Knapp, Grzegorz Marczynski, Martin Wirsi...
Web services aim at providing an interoperable framework for cross system and multiple domain communication. Current basic standards are allowing for first cases of practical use ...
Sebastian Bossung, Hans-Werner Sehring, Joachim W....
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Cyber Physical Systems (CPSs) have grand visions with great socio-economic impacts such as blackout-free electricity supply and real-time disaster recovery. A key challenge is pro...