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WSC
2008
13 years 10 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
EXPERT
2002
13 years 7 months ago
2002
er than abstracting human behavior as work processes or tasks--functional idealizations of the work to be accomplished--we model people's activities comprehensively and chrono...
CORR
2010
Springer
13 years 7 months ago
2010
Springer
---------------------------------------------------ABSTRACT-----------------------------------------------In the literature of Round-Robin scheduling scheme, each job is processed,...
GROUP
2009
ACM
14 years 2 months ago
2009
ACM
A collaborative system must perform both processing and transmission tasks. We present a policy for scheduling these tasks on a single core that is inspired by studies of human pe...
ANSS
2004
IEEE
13 years 11 months ago
2004
IEEE
The aim of the research is to investigate techniques that support efficient service scheduling algorithms in a service-oriented fault-tolerant real-time distributed system. Techni...