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WSC
2008
15 years 6 months ago
A simulation based scheduling model for call centers with uncertain arrival rates
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
Thomas R. Robbins, Terry P. Harrison
EXPERT
2002
129views more  EXPERT 2002»
15 years 3 months ago
Modeling and Simulating Work Practice: A Method for Work Systems Design
er than abstracting human behavior as work processes or tasks--functional idealizations of the work to be accomplished--we model people's activities comprehensively and chrono...
Maarten Sierhuis, William J. Clancey
CORR
2010
Springer
99views Education» more  CORR 2010»
15 years 3 months ago
A Markov Chain Model for the Analysis of Round-Robin Scheduling Scheme
---------------------------------------------------ABSTRACT-----------------------------------------------In the literature of Round-Robin scheduling scheme, each job is processed,...
D. Shukla, Saurabh Jain, Rahul Singhai, R. K. Agar...
GROUP
2009
ACM
15 years 10 months ago
Lazy scheduling of processing and transmission tasks in collaborative systems
A collaborative system must perform both processing and transmission tasks. We present a policy for scheduling these tasks on a single core that is inspired by studies of human pe...
Sasa Junuzovic, Prasun Dewan
ANSS
2004
IEEE
15 years 7 months ago
A Service Scheduler in a Trustworthy System
The aim of the research is to investigate techniques that support efficient service scheduling algorithms in a service-oriented fault-tolerant real-time distributed system. Techni...
Yinong Chen