Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
In the analysis of a manufacturing system, the analyst is often interested in the change in mean cycle time as a function of different throughput (start rate) levels. Since the va...
Rachel T. Johnson, Sonia E. Leach, John W. Fowler,...
Goal-oriented methods are increasingly popular for elaborating software requirements. They offer systematic support for incrementally building intentional, structural, and operati...
Emmanuel Letier, Jeff Kramer, Jeff Magee, Sebasti&...
Peer-to-peer (P2P) file sharing accounts for an astonishing volume of current Internet traffic. This paper probes deeply into modern P2P file sharing systems and the forces that...
P. Krishna Gummadi, Richard J. Dunn, Stefan Saroiu...
Agility, speed and flexibility in production networks are required in today's global competition in the flat world. The accuracy of order date delivery promises is a key elem...
Juhani Heilala, Jari Montonen, Arttu Salmela, Pasi...