Let G be an unweighted graph of complexity n cellularly embedded in a surface (orientable or not) of genus g. We describe improved algorithms to compute (the length of) a shortest...
Studies of the Internet have typically focused either on the routing system, i.e. the paths chosen to reach a given destination, or on the evolution of traffic on a physical link. ...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Several predictive systems are nowadays vital for operations and decision support. The quality of these systems is most of the time defined by their average accuracy which has lo...
Requirements elicitation for a software system is a key stage in a successful development. At the same time, it is one of the most challenging, because requirements have to conside...