97 search results - page 16 / 20 » Modeling and Optimization Problems in Contact Centers |
ANOR
2007
13 years 7 months ago
2007
This paper introduces a model for Distributed Employee Timetabling Problems (DisETPs) and proposes a general architecture for solving DisETPs by using a Multi Agent System (MAS) pa...
JPDC
2008
13 years 7 months ago
2008
This research investigates the problem of robust static resource allocation for distributed computing systems operating under imposed Quality of Service (QoS) constraints. Often, ...
CPAIOR
2005
Springer
14 years 28 days ago
2005
Springer
The Employee Timetabling Problem (ETP) is a general class of problems widely encountered in service organizations (such as call centers for instance). Given a set of activities, a ...
HM
2007
Springer
14 years 1 months ago
2007
Springer
The connected facility location (ConFL) problem generalizes the facility location problem and the Steiner tree problem in graphs. Given a graph G = (V, E), a set of customers D ⊆...
NIPS
2007
13 years 8 months ago
2007
The classical hypothesis, that bottom-up saliency is a center-surround process, is combined with a more recent hypothesis that all saliency decisions are optimal in a decision-the...