97 search results - page 4 / 20 » Modeling and Optimization Problems in Contact Centers |
INFOCOM
2011
IEEE
12 years 10 months ago
2011
IEEE
—Unbalanced traffic demands of different data center applications are an important issue in designing Data center networks (DCNs). In this paper, we present our exploratory inve...
INFORMATICALT
2007
13 years 7 months ago
2007
This paper is concerned with an employee scheduling problem involving multiple shifts and work centers, where employees belong to a hierarchy of categories having downward substitu...
MANSCI
2008
13 years 7 months ago
2008
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
IPSN
2004
Springer
14 years 23 days ago
2004
Springer
In this paper, we study the optimal way of distributing sensors in a random field to minimize the estimation distortion. We show that this problem is equivalent to certain proble...
ACRI
2004
Springer
14 years 24 days ago
2004
Springer
Abstract. Polymer injection in moulds with complicated shapes is common in todays industrial problems. A challenge is to optimize the mould design which leads to the most homogeneo...