The evolution of mobile technologies, like web-enable cellphones, PDAs and wireless networks, makes it now possible to use these technologies for collaborative work through web-bas...
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
Abstract This article presents OO-HMethod, an extension of the OOMethod conceptual modelling approach to address the particulars associated with the design of web interfaces. It is...
This paper describes the implementation of a workflow management system to support mobile GIS workgroup applications and highlights the design of the workflow definition language t...
We took an innovative approach to service level management for network enterprise systems by using integrated monitoring, diagnostics, and adaptation services in a service-oriente...
Haiqin Wang, Guijun Wang, Alice Chen, Changzhou Wa...