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MANSCI
2008
116views more  MANSCI 2008»
13 years 7 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
TPDS
2010
154views more  TPDS 2010»
13 years 2 months ago
Adaptive Workload Prediction of Grid Performance in Confidence Windows
Predicting grid performance is a complex task because heterogeneous resource nodes are involved in a distributed environment. Long execution workload on a grid is even harder to pr...
Yongwei Wu, Kai Hwang, Yulai Yuan, Weimin Zheng
WWW
2008
ACM
14 years 8 months ago
Online auctions efficiency: a survey of ebay auctions
Online auctions have become a pervasive transaction mechanism for e-commerce. As the largest online marketplace in the world, eBay is an attractive case study that enables the stu...
Wenyan Hu, Alvaro Bolivar
PDP
2007
IEEE
14 years 1 months ago
Improving the Development Process for CSE Software
Scientific and engineering programming has been around since the beginning of computing, often being the driving force for new system development and innovation. At the same time...
Michael A. Heroux, James M. Willenbring, Michael N...
OTM
2007
Springer
14 years 1 months ago
Managing Pervasive Environment Privacy Using the "fair trade" Metaphor
Abstract. This article presents a proposal for managing privacy in pervasive environments. These environments are capable of sensing personal information anywhere and at anytime. T...
Abraham Esquivel, Pablo A. Haya, Manuel Garc&iacut...