As e-government enters the "transformation" phase, public authorities face major challenges in terms of governance and leadership. The present article consolidates prior...
Beat Estermann, Reinhard Riedl, Alessia C. Neuroni
To compare the outcomes of participatory and user-centered contextual design, case study methods and the Activity Checklist derived from Activity Theory are used to analyze two sy...
Workflow technology has reached a reasonable degree of maturity, with a number of both research prototypes and commercial systems available. However, methodological issues have rec...
The specific organization used by a multi-agent system is crucial for its effectiveness and efficiency. In dynamic environments, or when the objectives of the system shift, the ...