In this paper we present a hypothesis-verification approach for a Spanish Recognizer of continuously spelled names over the telephone. We give a detailed description of the spelli...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
—Presence technology is going to be an integral part of the next generation of communication technology. It can eliminate telephone tag between two parties (caller and callee), w...
Obtaining performance models, like Markov chains and queueing networks, for systems of significant complexity and magnitude is a difficult task that is usually tackled using human...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....