The aim of our research is to provide a unified model for the composition and management of consumer care services. We identify design, composition, distribution and management as...
Kumari Wickramasinghe, Christian Guttmann, Michael...
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
Consumers of resources in realistic applications (e.g., web, multimedia) typically derive diminishing-return utilities from the amount of resource they receive. A resource provide...
A prominent trend in the software industry in the late 1990s was the development of the application service providing business model. Application service providers (ASP)1 offer th...
This paper describes the architecture of a computer system conceived as an intelligent assistant for public transport management. The goal of the system is to help operators of a c...