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» Modelling Business Process Performance
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WWW
2006
ACM
14 years 10 months ago
An ontology for internal and external business processes
In this paper we introduce our multi metamodel process ontology (m3po), which is based on various existing reference models and languages from the workflow and choreography domain...
Armin Haller, Eyal Oren, Paavo Kotinurmi
BPM
2008
Springer
130views Business» more  BPM 2008»
14 years 5 days ago
BPM and Social Software
Due to many success stories, social software received much attention in public and academia. Although it is widely used for business support, its relationship with business proces...
Rainer Schmidt, Selmin Nurcan
ECOOPW
1998
Springer
14 years 2 months ago
Mapping Business Processes to Software Design Artifacts
This paper explains the structure of a project repository, which enables you to trace business processes and business rules to the architecture and design of the software system. T...
Pavel Hruby
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 4 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
BPM
2005
Springer
141views Business» more  BPM 2005»
14 years 3 months ago
Towards a Framework for the Agile Mining of Business Processes
Abstract. In order to support business processes effectively, their implementation by a process management systems (PMS) must be as close to the real world’s processes as possib...
Barbara Weber, Manfred Reichert, Stefanie Rinderle...