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» Modelling Business Process Performance
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ECIS
2004
13 years 11 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
CAISE
2008
Springer
14 years 8 days ago
Refactoring Process Models in Large Process Repositories
With the increasing adoption of process-aware information systems (PAIS), large process model repositories have emerged. Over time respective models have to be re-aligned to the re...
Barbara Weber, Manfred Reichert
SOCO
2010
Springer
13 years 8 months ago
Visualizing and Assessing a Compositional Approach of Business Process Design
Abstract. In the context of Services Oriented Architecture (Soa), complex systems are realized through the design of business–driven processes. Since the design of a complete pro...
Sébastien Mosser, Alexandre Bergel, Mireill...
ECBS
2010
IEEE
151views Hardware» more  ECBS 2010»
14 years 3 months ago
Generating Test Plans for Acceptance Tests from UML Activity Diagrams
The Unified Modeling Language (UML) is the standard to specify the structure and behaviour of software systems. The created models are a constitutive part of the software speci...
Andreas Heinecke, Tobias Brückmann, Tobias Gr...
GI
2009
Springer
14 years 2 months ago
Applying Concept-Driven Engineering for Business Process Specifications
: This paper presents the principles of concept-driven engineering and the ConceptManager tool as an implementation of these principles. Concept-Driven Engineering is capable of el...
Peggy Schmidt, Marion Behrens, Sebastian Kowski