Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
With the increasing adoption of process-aware information systems (PAIS), large process model repositories have emerged. Over time respective models have to be re-aligned to the re...
Abstract. In the context of Services Oriented Architecture (Soa), complex systems are realized through the design of business–driven processes. Since the design of a complete pro...
The Unified Modeling Language (UML) is the standard to specify the structure and behaviour of software systems. The created models are a constitutive part of the software speci...
: This paper presents the principles of concept-driven engineering and the ConceptManager tool as an implementation of these principles. Concept-Driven Engineering is capable of el...