A key element for outsourcing critical parts of a business process in Service Oriented Architectures are Service Level Agreements (SLAs). They build the key element to move from so...
Abstract. With the advent of Service Oriented Architecture organizations have experienced services as a platform-independent technology to develop and use simple internal applicati...
Devis Bianchini, Cinzia Cappiello, Valeria De Anto...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Web services have greatly leveraged the world of Business-to-Business (B2B) communication and promise a lot more through dynamic service composition. In order to compose Web servi...
The evolution of service-oriented architectures toward market places for business services in the Internet, raises the need for rich service descriptions with respect to service p...