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IMCSIT
2010
13 years 5 months ago
Service level agreements for job control in high-performance computing
A key element for outsourcing critical parts of a business process in Service Oriented Architectures are Service Level Agreements (SLAs). They build the key element to move from so...
Roland Kübert, Stefan Wesner
CAISE
2009
Springer
14 years 5 months ago
P2S: A Methodology to Enable Inter-organizational Process Design through Web Services
Abstract. With the advent of Service Oriented Architecture organizations have experienced services as a platform-independent technology to develop and use simple internal applicati...
Devis Bianchini, Cinzia Cappiello, Valeria De Anto...
WSC
2007
14 years 1 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
AINA
2007
IEEE
14 years 5 months ago
Conceptual Framework for a Comprehensive Service Management Middleware
Web services have greatly leveraged the world of Business-to-Business (B2B) communication and promise a lot more through dynamic service composition. In order to compose Web servi...
Farhana H. Zulkernine, Patrick Martin
APCCM
2010
14 years 9 days ago
Business modeling for service descriptions: a meta model and a UML profile
The evolution of service-oriented architectures toward market places for business services in the Internet, raises the need for rich service descriptions with respect to service p...
Gregor Scheithauer, Guido Wirtz