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CIMCA
2005
IEEE
13 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
CONEXT
2008
ACM
13 years 11 months ago
Towards systematic design of enterprise networks
Enterprise networks are important, with size and complexity even surpassing carrier networks. Yet, the design of enterprise networks remains ad-hoc and poorly understood. In this p...
Yu-Wei Eric Sung, Sanjay G. Rao, Geoffrey G. Xie, ...
SAC
2010
ACM
13 years 11 months ago
Reactive parallel processing for synchronous dataflow
The control flow of common processors does not match the specific needs of reactive systems. Key issues for these systems are preemption and concurrency, combined with timing pred...
Claus Traulsen, Reinhard von Hanxleden
ECAI
2008
Springer
13 years 10 months ago
Incremental Component-Based Construction and Verification of a Robotic System
Abstract-- Autonomous robots are complex systems that require the interaction/cooperation of numerous heterogeneous software components. Nowadays, robots are critical systems and m...
Ananda Basu, Matthieu Gallien, Charles Lesire, Tha...
ER
2008
Springer
90views Database» more  ER 2008»
13 years 10 months ago
A Domain Engineering Approach for Situational Method Engineering
Abstract. Methodologies are one of the most significant key factors to the success of project development. Since there is no single methodology that can be uniquely pointed as &quo...
Anat Aharoni, Iris Reinhartz-Berger