This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Enterprise networks are important, with size and complexity even surpassing carrier networks. Yet, the design of enterprise networks remains ad-hoc and poorly understood. In this p...
Yu-Wei Eric Sung, Sanjay G. Rao, Geoffrey G. Xie, ...
The control flow of common processors does not match the specific needs of reactive systems. Key issues for these systems are preemption and concurrency, combined with timing pred...
Abstract-- Autonomous robots are complex systems that require the interaction/cooperation of numerous heterogeneous software components. Nowadays, robots are critical systems and m...
Ananda Basu, Matthieu Gallien, Charles Lesire, Tha...
Abstract. Methodologies are one of the most significant key factors to the success of project development. Since there is no single methodology that can be uniquely pointed as &quo...