Abstract Interaction with web services enabled marketplaces would be greatly facilitated if users were given a high level service request language to express their goals in complex...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...
: In this paper we describe the design and implementation of a system called Web Interaction Display and Monitoring (WIDAM). We have developed a web based client-server application...
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
In this paper we present Evaluate, a platform for learning performance monitoring. Evaluate manages a number of artefacts that can be used to monitor learning performance, like met...
Bernd Simon, Kasra Seirafi, Asmund Realfsen, Mark ...
If an organization depends on the service quality provided by another organization it often enters into a bilateral service level agreement (SLA), which mitigates outsourcing risk...