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GECON
2008
Springer
121views Business» more  GECON 2008»
14 years 8 days ago
Monitoring and Reputation Mechanisms for Service Level Agreements
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
ICSOC
2005
Springer
14 years 4 months ago
Reputation-Based Service Level Agreements for Web Services
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new f...
Radu Jurca, Boi Faltings
ICNP
2000
IEEE
14 years 3 months ago
A Scalable Monitoring Approach for Service Level Agreements Validation
In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
Mun Choon Chan, Yow-Jian Lin, Xin Wang
WWW
2007
ACM
14 years 12 months ago
Reliable QoS monitoring based on client feedback
Service-level agreements (SLAs) establish a contract between service providers and clients concerning Quality of Service (QoS) parameters. Without proper penalties, service provid...
Radu Jurca, Boi Faltings, Walter Binder
ICNS
2006
IEEE
14 years 5 months ago
Service Level Agreement Management with Adaptive Coordination
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
Dominic A. P. Greenwood, Giosuè Vitaglione,...