A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new f...
In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
Service-level agreements (SLAs) establish a contract between service providers and clients concerning Quality of Service (QoS) parameters. Without proper penalties, service provid...
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...