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ECIS
2004
15 years 3 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
ASWEC
2004
IEEE
15 years 6 months ago
Knowledge Management in Software Engineering - Describing the Process
The management of knowledge and experience are key means by which systematic software development and process improvement occur. Within the domain of Software Engineering (SE), qu...
James Ward, Aybüke Aurum
ISSA
2008
15 years 3 months ago
Lessons Learnt in the Process of Computerization, Automation and Management of ICT Security in the Developing World: A Case Stud
This paper intends to discuss and sift out current and important challenges in Information and Communication Technology (ICT) security for developing countries in the Sub-Saharan ...
Geoffrey Karokola, Louise Yngström
ISCI
2007
82views more  ISCI 2007»
15 years 2 months ago
Managing software process measurement: A metamodel-based approach
The evaluation of software processes is nowadays a very important issue due to the growing interest of software companies in the improvement of the productivity and quality of del...
Francisco García, Manuel A. Serrano, Jos&ea...
CSEE
2006
Springer
15 years 6 months ago
Students Managing the Software Development Process: A Meta-Level Retrospective Evaluation
A fifteen week module on software engineering management exposed graduate students to practical aspects of the management of software development: emphasizing the recording and an...
Anne Comer, Helen M. Edwards