Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
This paper presents strategies and lessons learned from the use of natural language annotations to facilitate question answering in the START information access system.
Question answering (QA) on table data is a challenging information retrieval task. This paper describes a QA system for tables created with both machine learning and heuristic tab...
As semantic markup becomes ubiquitous, it will become important to be able to ask queries and obtain answers, using natural language (NL) expressions, rather than the keyword-based...
Complex questions that require inferencing and synthesizing information from multiple documents can be seen as a kind of topicoriented, informative multi-document summarization. I...