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» Multimodal transformed social interaction
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CIKM
2009
Springer
14 years 2 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
TEI
2010
ACM
128views Hardware» more  TEI 2010»
14 years 2 months ago
Texturing the "material turn" in interaction design
Advances in the creation of computational materials are transforming our thinking about relations between the physical and digital. In this paper we characterize this transformati...
Erica Robles, Mikael Wiberg
CHI
2005
ACM
14 years 7 months ago
A visual recipe book for persons with language impairments
Cooking is a daily activity for many people. However, traditional text recipes are often prohibitively difficult to follow for people with language disorders, such as aphasia. We ...
Kimberly Tee, Karyn Moffatt, Leah Findlater, Eve M...
CSCW
2010
ACM
14 years 4 months ago
The work of sustaining order in wikipedia: the banning of a vandal
In this paper, we examine the social roles of software tools in the English-language Wikipedia, specifically focusing on autonomous editing programs and assisted editing tools. Th...
R. Stuart Geiger, David Ribes
ATAL
2008
Springer
13 years 9 months ago
Conviviality masks in multiagent systems
In this paper we study tools for conviviality to develop user-friendly multiagent systems. First, we show how to use the social-cognitive concept of conviviality in multiagent sys...
Patrice Caire, Serena Villata, Guido Boella, Leend...