323 search results - page 39 / 65 » NPL Usability Services |
ECAI
2008
Springer
13 years 9 months ago
2008
Springer
Modern feature-rich telecommunications services offer significant opportunities to human users. To make these services more usable, facilitating personalisation is very important s...
EKAW
2008
Springer
13 years 9 months ago
2008
Springer
Semantic Web applications tests show that their usability is seriously compromised. This motivates the exploration of alternative interaction paradigms, different from the "tr...
IADIS
2003
13 years 9 months ago
2003
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
JOT
2007
13 years 7 months ago
2007
Workflow and business process modeling approaches have become essential for designing service collaborations when developing SOA-based systems. To derive actual executable busines...
ICDM
2010
IEEE
13 years 5 months ago
2010
IEEE
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...