This paper proposes a method for measuring semantic similarity between words as a new tool for text analysis. The similarity is measured on a semantic network constructed systemat...
N-gram analysis provides a means of probabilistically predicting the next item in a sequence. Due originally to Shannon, it has proven an effective technique for word prediction i...
Christian J. Muise, Sheila A. McIlraith, Jorge A. ...
We need to analyse a large number of e-mails sent by the citizens to the customer services department of a governmental organisation based in Sweden. To carry out this analysis we ...
We explore the task of automatically classifying dialogue acts in 1-on-1 online chat forums, an increasingly popular means of providing customer service. In particular, we investi...
This paper presents a two-stage approach to summarizing multiple contrastive viewpoints in opinionated text. In the first stage, we use an unsupervised probabilistic approach to m...