This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The Mariposa distributed data manager uses an economic model for managing the allocation of both storage objects and queries to servers. In this paper, we present extensions to th...
Jeff Sidell, Paul M. Aoki, Adam Sah, Carl Staelin,...
Work ow management systems aim to automate the execution of business processes. One of the objectives of the work ow systems is to include the already existing applications such a...
Pinar Karagoz, Sena Nural Arpinar, Pinar Koksal, N...
In this paper, we show how using data mining algorithms can help discovering pedagogically relevant knowledge contained in databases obtained from Web-based educational systems. Th...
The proposed implementation is a monitor system able to train operators for on-line real time manufacturing control in order to analyze the performance of a production process. Th...
Agostino G. Bruzzone, Pietro Giribone, Roberto Rev...