Organisations want nowadays more controlled processes and easily usable solutions, but achieving them requires winning many challenges. Radio Frequency Identification (RFID) based ...
The web, as a real mass medium, has become an invaluable data source for Information Extraction and Retrieval systems. Digital authoring is a relatively new style of communication,...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Traditional benchmarking methods for information retrieval (IR) are based on experimental performance evaluation. Although the metrics precision and recall can measure the perform...
Dawei Song, Kam-Fai Wong, Peter Bruza, Chun Hung C...
Today's society is largely connected and many real life applications lend themselves to be modeled as multi-agent systems. Although such systems as well as their models are d...