The purpose of this paper is to explore some semantic problems related to the use of linguistic ontologies in information systems, and to suggest some organizing principles aimed ...
Persistence of conversations has been found to be a useful feature in group chat tools. When conversations are stored and made accessible to all members of a group, they can facil...
Whereas previous studies have been primarily focused on the structural features of Information Technology governance, this paper describes an exploratory study of IT governance pr...
Pieter M. A. Ribbers, Ryan Peterson, Marylin M. Pa...
In this paper, we look at how people working in a governmental labor inspection agency tailor their shared PC environment. Starting with standard off-the-shelf software, the tailo...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...