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» Normative design of organizations. II. Organizational struct...
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CORR
1998
Springer
125views Education» more  CORR 1998»
13 years 7 months ago
Some Ontological Principles for Designing Upper Level Lexical Resources
The purpose of this paper is to explore some semantic problems related to the use of linguistic ontologies in information systems, and to suggest some organizing principles aimed ...
Nicola Guarino
CSCW
2006
ACM
14 years 1 months ago
Structuring and supporting persistent chat conversations
Persistence of conversations has been found to be a useful feature in group chat tools. When conversations are stored and made accessible to all members of a group, they can facil...
David Fono, Ronald Baecker
HICSS
2002
IEEE
124views Biometrics» more  HICSS 2002»
14 years 19 days ago
Designing Information Technology Governance Processes: Diagnosing Contemporary Practices and Competing Theories
Whereas previous studies have been primarily focused on the structural features of Information Technology governance, this paper describes an exploratory study of IT governance pr...
Pieter M. A. Ribbers, Ryan Peterson, Marylin M. Pa...
CSCW
1994
ACM
13 years 11 months ago
From Implementation to Design: Tailoring and the Emergence of Systematization in CSCW
In this paper, we look at how people working in a governmental labor inspection agency tailor their shared PC environment. Starting with standard off-the-shelf software, the tailo...
Randall H. Trigg, Susanne Bødker
DSOM
2008
Springer
13 years 9 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...