There is an emergence of cloud application platforms such as Microsoft’s Azure, Google’s App Engine and Amazon’s EC2/SimpleDB/S3. Startups and Enterprise alike, lured by the...
To support the rapid growth of the web and e-commerce, W3C developed DOM as an application programming interface that the abstract, logical tree structure of an XML document. In t...
Abstract. We present a new approach for developing robust software applications that breaks dependences on the failed parts of an application’s execution to allow the rest of the...
Oppressive regimes and even democratic governments restrict Internet access. Existing anti-censorship systems often require users to connect through proxies, but these systems are...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...