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SIGUCCS
2000
ACM
13 years 12 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
SACMAT
2011
ACM
12 years 10 months ago
An integrated approach for identity and access management in a SOA context
In this paper, we present an approach for identity and access management (IAM) in the context of (cross-organizational) serviceoriented architectures (SOA). In particular, we deļ¬...
Waldemar Hummer, Patrick Gaubatz, Mark Strembeck, ...
OSDI
2004
ACM
14 years 8 months ago
Correlating Instrumentation Data to System States: A Building Block for Automated Diagnosis and Control
This paper studies the use of statistical induction techniques as a basis for automated performance diagnosis and performance management. The goal of the work is to develop and ev...
Ira Cohen, Jeffrey S. Chase, Julie Symons, Mois&ea...
KIVS
2001
Springer
14 years 1 days ago
Improving the Performance of TCP on Guaranteed Bandwidth Connections
This paper discusses the performance of the Transmission Control Protocol under two aspects: First, the future Internet will provide some kind of service diļ¬€erentiation and bandw...
Hartmut Ritter, Klaus Wehrle, Lars C. Wolf
ODRL
2004
13 years 9 months ago
A Pervasive Application Rights Management Architecture (PARMA) based on ODRL
Software license management is currently expanding from its traditional desktop environment into the mobile application space, but software vendors are still applying old licensing...
Dominik Dahlem, Ivana Dusparic, Jim Dowling