: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
Abstract. With the increasing globalization of economy and consequent increasing in the inter and intra organizational competitiveness, the role of groups in organizations and busi...
A critical point for developing successful information systems for distributed organisations is the need for integrating heterogeneous technologies and tools. This paper reports a...
Lerina Aversano, Gerardo Canfora, Andrea De Lucia,...
This paper reports on the design of a collaborative system to support citizens' advisory services. Recent research on the adoption of collaborative technologies indicates that...
Driven by the fast changing service demand-and-supply requirements, virtual organisation alliances are created to adapt highly dynamic B2B collaborations. However, the temporary p...