According to ITIL, a CMDB (Configuration Management Database), containing a logical model of the IT infrastructure, forms the basis for effective and efficient IT Service Managemen...
Michael Brenner, Markus Garschhammer, Martin Saile...
The application of a knowledge management strategy does not take place in a vacuum. Successfully meeting objectives of a knowledge management strategy may depend not only on the e...
Tony Jewels, Alan Underwood, Carmen de Pablos Here...
With the advent of the Web, search has become the prominent paradigm for information seeking, not only across the online space but also within enterprises. Search engine functiona...
Alessandro Bozzon, Marco Brambilla, Piero Fraterna...
This paper discusses how Information Extraction is used to understand and manage Dialogue in the EU-funded Companions project. This will be discussed with respect to the Senior Co...
Roberta Catizone, Alexiei Dingli, Hugo Pinto, Yori...