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» On Laws of Work Organization in Human Cooperation
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CSCW
2010
ACM
14 years 4 months ago
Why the plan doesn't hold: a study of situated planning, articulation and coordination work in a surgical ward
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a st...
Jakob E. Bardram, Thomas Riisgaard Hansen
GROUP
2007
ACM
13 years 11 months ago
Knowledge work artifacts: kernel cousins for free/open source software development
Most empirical studies of peer production have focused on the final products of these efforts (such as software in Free/Open Source projects), but there are also many other knowle...
Margaret S. Elliott, Mark S. Ackerman, Walt Scacch...
CSCW
2006
ACM
14 years 1 months ago
Email overload at work: an analysis of factors associated with email strain
Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a lar...
Laura A. Dabbish, Robert E. Kraut
ICSE
2008
IEEE-ACM
14 years 7 months ago
Continuous coordination within the context of cooperative and human aspects of software engineering
We have developed software tools that aim to support the cooperative software engineering tasks and promote an awareness of social dependencies that is essential to successful coo...
André van der Hoek, Anita Sarma, Ban Al-Ani...
CHI
2005
ACM
14 years 8 months ago
Work coordination, workflow, and workarounds in a medical context
In this paper we report an ethnographic study of workarounds--informal temporary practices for handling exceptions to normal workflow--in a hospital environment. Workarounds are a...
Marina Kobayashi, Susan R. Fussell, Yan Xiao, F. J...