Resolving heterogeneity among information systems is a crucial necessity if we wish to gain value from the many distributed resources available to us. Problems of heterogeneity in ...
“Peer-to-peer” systems like Napster and Gnutella have recently become popular for sharing information. In this paper, we study the relevant issues and tradeoffs in designing a...
Numerous agencies and agent systems are being developed or portrayed as vehicles to deliver novel types of e-commerce services to users. However service agents in one agency are p...
We propose a new probabilistic approach to information retrieval based upon the ideas and methods of statistical machine translation. The central ingredient in this approach is a ...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...