— Two rate SLAs become increasingly popular in today’s Internet, allowing a customer to save money by paying one price for committed traffic and a much lower price for additio...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
Allocating resources in networks to QoS flows may require undesirable delays or costs. We consider a dynamic Service Level Agreement (SLA) negotiation scheme between peer autonomo...
Broadband satellite-based IP networks have been considered as the technology to enable a strong and promising next-generation market. In satellite communication systems, the channe...
Hongqing Zeng, Anand Srinivasan, Brian Cheng, Chan...