Personalized services can cause privacy concerns, due to the acquisition, storage and application of sensitive personal information. This paper describes empirical research into th...
Evelien van de Garde-Perik, Boris E. R. de Ruyter,...
Privacy is a huge problem for users of social networking sites. While sites like Facebook allow individual users to personalize fine-grained privacy settings, this has proven quit...
Lujun Fang, Heedo Kim, Kristen LeFevre, Aaron Tami
We study the case of integrating situational reasoning into a mobile service recommendation system. Since mobile Internet services are rapidly proliferating, finding and using appr...
Marko Luther, Yusuke Fukazawa, Matthias Wagner, Sh...
In this paper, we outline the design of a recommendation system (MyPYTHIA) implemented as a web portal. MyPYTHIA's design objectives include evaluating the quality and perfor...
Elias N. Houstis, Ann Christine Catlin, Nitesh Dha...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...